Reviews
(10 reviews)
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5.0
The best!
September 22, 2023
By Patrice from Virginia Beach,VA
Keith fulton was one of the easiest sales persons I have ever worked With.He answered my questions with honest answers. The process went quickly and he has made sure that everything was perfect so that I am satisfied. If you're looking at a Subaru, go see Keith Fulton. I would like to add the service center is absolutely awesome too.
5.0
The best!
September 22, 2023
By Patrice from Virginia Beach,VA
Keith fulton was one of the easiest sales persons I have ever worked With.He answered my questions with honest answers. The process went quickly and he has made sure that everything was perfect so that I am satisfied. If you're looking at a Subaru, go see Keith Fulton. I would like to add the service center is absolutely awesome too.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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1.0
Stay Away
January 18, 2023
By M from Blacksburg, VA
Worst experience in my car leasing journey. Feel like I dealt with people with no knowledge what so ever and even finance folks in the dealership don’t know how to read a loan application. Without going through the same, they not only pull my credit and came back with apologies that they won’t be moving forward.Lease was for my son who is a student. Initially they mentioned one of us has to co-sign and we agree to it. Filled the applications, they pulled the credit. Callee and told we have to do one payment lease since my son is a student. Note, This information was available from the start of the discussion plus on credit application.Fine, while I was super pissed 😡, agree on single payment, now the jokers are saying bank won’t do even a single payment which is totally bizarre. I bet they screwed up somewhere or don’t know how to deal with this situation.Suggest to stay away or make sure they know the facts before they pull any credit or run away with your money.Finance person was Paul and Salesperson was Mike, just in case if they are reading this review, you wasted half of my day with your ignorance. Find another job since it clearly not working for you.
1.0
Stay Away
January 18, 2023
By M from Blacksburg, VA
Worst experience in my car leasing journey. Feel like I dealt with people with no knowledge what so ever and even finance folks in the dealership don’t know how to read a loan application. Without going through the same, they not only pull my credit and came back with apologies that they won’t be moving forward.Lease was for my son who is a student. Initially they mentioned one of us has to co-sign and we agree to it. Filled the applications, they pulled the credit. Callee and told we have to do one payment lease since my son is a student. Note, This information was available from the start of the discussion plus on credit application.Fine, while I was super pissed 😡, agree on single payment, now the jokers are saying bank won’t do even a single payment which is totally bizarre. I bet they screwed up somewhere or don’t know how to deal with this situation.Suggest to stay away or make sure they know the facts before they pull any credit or run away with your money.Finance person was Paul and Salesperson was Mike, just in case if they are reading this review, you wasted half of my day with your ignorance. Find another job since it clearly not working for you.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
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5.0
Strongly recommend this dealership
October 24, 2022
By Morteza from Norfolk, VA
Amazing experience of buying a Subaru Crosstrek. Totally, I feel happy with my purchase and car. I could buy my car with peace of mind, without dealers' tricks for selling cars. Thank you First Team Subaru Norfolk.
5.0
Strongly recommend this dealership
October 24, 2022
By Morteza from Norfolk, VA
Amazing experience of buying a Subaru Crosstrek. Totally, I feel happy with my purchase and car. I could buy my car with peace of mind, without dealers' tricks for selling cars. Thank you First Team Subaru Norfolk.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
Amazing experience of buying a Subaru Crosstrek from
October 24, 2022
By Morteza on DealerRater
Amazing experience of buying a Subaru Crosstrek from First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Finally, I ended up in purchasing Crosstrek with First Team. I was taken care by Zippora and she is very nice woman (I really appreciate for being patient and kind because I am a foreigner and my English is not perfect). I could buy my car with peace of mind. The financing team (especially Paul) offered me very good finance. Totally, I feel happy with my purchase and my car. Thank you First Team Subaru Norfolk.
5.0
Amazing experience of buying a Subaru Crosstrek from
October 24, 2022
By Morteza on DealerRater
Amazing experience of buying a Subaru Crosstrek from First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Finally, I ended up in purchasing Crosstrek with First Team. I was taken care by Zippora and she is very nice woman (I really appreciate for being patient and kind because I am a foreigner and my English is not perfect). I could buy my car with peace of mind. The financing team (especially Paul) offered me very good finance. Totally, I feel happy with my purchase and my car. Thank you First Team Subaru Norfolk.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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5.0
customers for life
February 26, 2021
By Randy-Carole from Norfolk, VA
We had been looking for a used Subaru for a while - my husband went to First Team on a Monday morning and found 2 that he was interested in. Dave, Jonathan and Alex were extremely welcoming and friendly. He felt instantly at ease. We went back that afternoon and test drove the 2014 Outback. Alex E. was our salesman. He was great! He was very knowledgeable, but was not pushy or aggressive, which is an instant turn-off for us. He was so sweet and we felt very comfortable with him. We went back on Thursday evening and even though it was Alex's day off, he came in, in the rain and the cold. We drove away that evening in our beautiful Outback! They made the experience awesome from beginning to end. Our daughter and son-in-law also bought from them and will always go to them. If you are looking for a vehicle, we highly recommend First Team and Alex E. We will always go back to them!
5.0
customers for life
February 26, 2021
By Randy-Carole from Norfolk, VA
We had been looking for a used Subaru for a while - my husband went to First Team on a Monday morning and found 2 that he was interested in. Dave, Jonathan and Alex were extremely welcoming and friendly. He felt instantly at ease. We went back that afternoon and test drove the 2014 Outback. Alex E. was our salesman. He was great! He was very knowledgeable, but was not pushy or aggressive, which is an instant turn-off for us. He was so sweet and we felt very comfortable with him. We went back on Thursday evening and even though it was Alex's day off, he came in, in the rain and the cold. We drove away that evening in our beautiful Outback! They made the experience awesome from beginning to end. Our daughter and son-in-law also bought from them and will always go to them. If you are looking for a vehicle, we highly recommend First Team and Alex E. We will always go back to them!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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5.0
My sister-in-law and I shopping for her first car
February 18, 2021
By Cassell and Mercedes from Norfolk Va
Our sales rep, Alex helped us from start to finish and I’d recommend him personally. He helped us in every way possible. When my lease is up I’ll be back to purchase my next Subaru and hopefully it will be another WRX and this time it will be a STI
5.0
My sister-in-law and I shopping for her first car
February 18, 2021
By Cassell and Mercedes from Norfolk Va
Our sales rep, Alex helped us from start to finish and I’d recommend him personally. He helped us in every way possible. When my lease is up I’ll be back to purchase my next Subaru and hopefully it will be another WRX and this time it will be a STI
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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5.0
Good service
February 13, 2020
By Michael Jones from Norfolk
Good service. Test drove a Kia Sportage. The whole staff was good. Variety of cars to choose from. I would recommend them to anybody looking to purchase a car.
5.0
Good service
February 13, 2020
By Michael Jones from Norfolk
Good service. Test drove a Kia Sportage. The whole staff was good. Variety of cars to choose from. I would recommend them to anybody looking to purchase a car.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
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5.0
Nissan Roque by First Team
October 2, 2019
By Western branch first team toyota from Portsmouth, VA
First Team Western Branch has been a great company. I got my first Nissan from them years ago. Now I am ready to explore getting an SUV.
5.0
Nissan Roque by First Team
October 2, 2019
By Western branch first team toyota from Portsmouth, VA
First Team Western Branch has been a great company. I got my first Nissan from them years ago. Now I am ready to explore getting an SUV.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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1.0
Worse service center experience ever!
September 9, 2016
By Ken on DealerRater
I took my car to be services after it had been in an accident. The work performed was marginal if best with horoble paint job. And had my stereo stolen while it was in the possession of the dealership service center. This business is horoble! The staff was extremely rude and the service center does shady maintenance I do not recommend this business.
1.0
Worse service center experience ever!
September 9, 2016
By Ken on DealerRater
I took my car to be services after it had been in an accident. The work performed was marginal if best with horoble paint job. And had my stereo stolen while it was in the possession of the dealership service center. This business is horoble! The staff was extremely rude and the service center does shady maintenance I do not recommend this business.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
A very pleasant experience. Keith was knowledgeable,...
December 27, 2012
By wuffadmin on DealerRater
A very pleasant experience. Keith was knowledgeable, attentive, and not at all pushy. He made it the least stressful visit to a car dealership I've ever had.
5.0
A very pleasant experience. Keith was knowledgeable,...
December 27, 2012
By wuffadmin on DealerRater
A very pleasant experience. Keith was knowledgeable, attentive, and not at all pushy. He made it the least stressful visit to a car dealership I've ever had.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
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